WAN2LAN INC. Network Management Policy

Updated: 10/28/25

Introduction and Scope

This Network Management Policy outlines the practices implemented by WAN2LAN INC. to manage its Wide Area Network (WAN) and Local Area Network (LAN) infrastructure to ensure a stable, secure, and high-performance Internet experience for all customers. This policy covers all broadband Internet access and DIA services provided by WAN2LAN INC.

General Network Management Practices

WAN2LAN INC. is committed to maintaining an open Internet and adhering to principles of network neutrality while employing reasonable network management practices necessary to:

• Ensure network security and integrity.
• Mitigate network congestion and deliver a consistent Quality of Service (QoS).
• Facilitate reliable service delivery and troubleshooting.
• Prevent harmful or unlawful network use.

Non-Discrimination and Open Access

• Blocking: WAN2LAN INC. does not block access to lawful content, applications, services, or non-harmful devices.
• Throttling: WAN2LAN INC does not throttle, impair, or degrade lawful Internet traffic based on content, application, service, user, or use of a non-harmful device.
• Paid Prioritization: WAN2LAN INC does not engage in paid prioritization (favoring some traffic over other traffic in exchange for compensation).
• Affiliated Prioritization: WAN2LAN INC does not engage in affiliated prioritization (favoring some traffic over other traffic to benefit an affiliate).

Congestion Management

WAN2LAN INC is committed to proactive network monitoring and capacity planning to prevent congestion.

Monitoring and Planning

The company monitors network utilization on an ongoing basis. If growth trends indicate a potential need for increased capacity, WAN2LAN INC will undertake proactive network upgrades and reinforcement.

Congestion Mitigation

In the rare event that network congestion occurs, WAN2LAN INC's congestion management practices are application-agnostic and do not discriminate based on the content or application. Mitigation techniques are designed to ensure fair allocation of resources and may include, but are not limited to:

• Temporarily limiting bandwidth for excessive, sustained traffic from a single source or destination identified as the cause of congestion.
• Temporarily implementing Quality of Service (QoS) policies to prioritize traffic for customers with specific SLA agreements, ensuring minimal impact on non-SLA traffic.

Application-Specific Behavior

WAN2LAN INC does not modify, inhibit, or favor any specific protocols, protocol ports, or classes of applications, except as required for security management or to enforce specific, contracted Quality of Service (QoS) agreements with a business customer.

Network Security and Integrity

WAN2LAN INC employs industry-standard security practices to protect its network and customers from malicious activity and network threats.

Security Practices

Security-related network management practices may include:

• Denial of Service (DoS/DDoS) Mitigation: Automatically detecting and mitigating DoS/DDoS attacks to protect customers and the network infrastructure. This may involve blocking or rate-limiting traffic from malicious sources.
• System Integrity: Taking action to ensure customer equipment is not propagating viruses, distributing spam, or engaging in other malicious behavior that abuses the network or harms other users.
• Virus and Spam Prevention: Employing email filtering services to prevent the delivery of known viruses and unsolicited bulk email (spam).

Device Attachment Rules

WAN2LAN INC. supplies all hardware necessary to access its network to ensure simplified and efficient management of the network connection.  Customers are generally free to use their own non-harmful and industry-compliant device to connect to the WAN2LAN INC network, however the customer is responsible for ensuring their equipment is properly secured and configured not to harm the network or degrade service for others and must be approved for use by WAN2LAN INC technical staff.

Network Performance Characteristics

WAN2LAN INC is committed to transparency regarding the performance characteristics of its service tiers.

Expected and Actual Performance

• Expected Speed: Advertised speeds are the maximum attainable data transmission rates.
• Actual Speed: The actual speed a customer experiences will vary due to a number of factors outside of WAN2LAN INC's control, including:
  • Customer's internal network (e.g., Wi-Fi quality, device performance).
  • The distance and route traffic must travel across the Internet.
  • Congestion or capacity limitations at the destination website or server.
• Latency: WAN2LAN INC aims for low-latency performance suitable for real-time business applications like VoIP and video conferencing. Typical on-net latency is targeted to be below a specified threshold, but external factors may influence end-to-end latency.

Commercial Terms

Service Level Agreements (SLAs)

WAN2LAN INC. offers various service tiers, some of which include specific Service Level Agreements (SLAs) guaranteeing minimum levels of uptime, maximum latency, and guaranteed remediation times. These terms are explicitly detailed in the customer's individual service contract.

Customer Redress and Contact Information

Complaint Redress Options

Customers who believe their service is not performing as advertised or who have concerns about WAN2LAN INC's network management practices should contact Technical Support.

1. All issues are logged and investigated.
2. Tickets are prioritized and addressed according to the customer's SLA and the severity of the issue.
3. WAN2LAN INC. will perform necessary diagnostic tests, which may include on-site speed tests, to troubleshoot and resolve network-related performance issues.

Contact Information

For questions or to report an issue regarding this policy or your service, please contact:

Technical Support: 1-833-926-2526
Email: support@thewan2lan.com
Website: https://thewan2lan.com